Creator Sight

Frequently Asked Questions

Is Compact Creator suitable for beginners?

Absolutely. Every Compact Creator product is designed with first-time content creators in mind. No technical skills or complicated setup required – just attach, align and start filming.

Will it work with my phone?

Yes. Our products are compatible with all MagSafe iPhones and also include universal adhesive mounts for non-MagSafe phones and Android devices.

Do I need any extra apps or equipment?

No. Compact Creator products work seamlessly with your phone’s existing camera. No apps, no downloads, no extra gear needed.

Is it easy to use?

Very. Our designs are intentionally simple and intuitive so you can focus on creating, not figuring out complicated tools.

What type of content can I use this for?

Perfect for:

• 
  TikToks & Reels
  
• 
  GRWM & beauty videos
  
• 
  Vlogging
  
• 
  Lifestyle content
  
• 
  Product reviews
  
• 
  Selfies & travel content
  

Will it damage my phone or case?

No. Our magnetic and adhesive attachments are designed to be secure without causing damage when used correctly.

Can I remove and reattach it easily?

Yes. Our products are made for flexibility. You can attach, remove and reposition as needed with ease.

How long does shipping take?

Orders are processed within 24–48 hours. Delivery times typically range from 3–7 business days depending on your location.

What if I’m not happy with my order?

We offer a 30-day satisfaction guarantee. If you’re not completely happy, simply contact our support team and we’ll make it right.

How can I contact support?

You can reach us anytime at:

📧 Hello@bpegroup.co.uk

or via our Contact page.

Is Compact Creator only for women?

Not at all. While our products are designed to be approachable for beginners and particularly welcoming to women starting their creator journey, they are suitable for anyone who wants to create better content with their phone.

If you’d like, I can also create:

• 
  A shorter mobile-optimised FAQ
  
• 
  A more premium / luxury toned version
  
• 
  A playful Gen-Z version
  
• 
  A more sales-driven FAQ version
  

Just tell me 👌✨

At Compact Creator, we’re not your typical phone accessory brand — and that’s exactly what makes us different. Our business was built by people who genuinely understand what it feels like to start creating content for the first time. We’re not full-time influencers or tech snobs — just real people who know the nerves, the hesitations, and the excitement that come with putting yourself on camera.

Our passion goes beyond trends and aesthetics. We care about making content creation feel less intimidating and more empowering. Every product we offer is carefully designed and curated to help first-time creators feel confident, comfortable and in control — using nothing more than their phone.

We believe great content shouldn’t require complicated gear or expensive setups. It should feel simple, natural and accessible. That’s why Compact Creator exists: to give you tools that make creating feel easy, fluent and enjoyable from day one.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

At Compact Creator, customer satisfaction is our top priority. We understand that occasionally, you may need to return a product. Please review our Returns Policy to ensure a smooth and hassle-free process.

1. Returns Eligibility:

• Products must be returned within 30 days of the purchase date.
• The item must be unused, in its original packaging, and in the same condition as received.
• Customized or personalized items cannot be returned unless they are faulty.

NOTE: We are a UK company. You may have to pay duty fees upon delivery of your parcel. We will not accept any returns on any items that are being refused due to having to pay duty fees.

2. How to Initiate a Return:

• Contact our Customer Service team to initiate the return process.
• Provide your order number, the name of the item you wish to return, and a brief reason for the return.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the item received is faulty or damaged.
• We recommend using a tracked shipping service to ensure the safe return of the item.

4. Refund Process:

• Refunds will be processed within 14 days of receiving the returned item. We Cannot process a refund without receiving the returned item.
• The refund will be issued to the original payment method used for the purchase.
• If the item is not returned in its original condition, a partial refund may be issued.

5. Faulty or Damaged Items:

• If you receive a faulty or damaged item, please contact us immediately with photos of the damaged product.
• We will arrange for a replacement or offer a full refund of the paid product price, we will also pay the return shipping costs for the item. You will not be refunded for the shipping you paid in the first instance.

6. Exchanges:

• Unfortunately, we do not currently offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.

7. Cancellation of Orders:

• Orders can be cancelled within 24 hours of purchase. Contact us at with your order number to request a cancellation.

8. Statutory Rights:

• This Returns Policy does not affect your statutory rights as a consumer under the Consumer Rights Act 2015.

9. Buyers Remorse:

At Compact Creator, we strive to provide high-quality products and excellent customer service. However, we understand that sometimes customers may change their minds after making a purchase.

If you wish to return an item due to buyer’s remorse (i.e., you no longer want the item but it is not faulty or incorrect), we accept returns under the following conditions:
    •    The return request must be made within 14 days of receiving the item.
    •    The item must be unused, in its original packaging, and in resalable condition.
    •    A £5 administration fee will be deducted from your refund to cover processing costs.
    •    Any shipping costs paid at the time of purchase are non-refundable.
    •    You are responsible for return shipping costs.

To initiate a return, please contact our customer service team at hello@bpegroup.co.uk. Once we receive and inspect the returned item, we will process your refund minus the admin fee.

This policy does not affect your statutory rights regarding faulty or incorrect items.

Compact Creator reserves the right to amend this Returns Policy at any time. Please check our website for the most up-to-date information.

We want to make sure you have the support you need when it matters most. You can contact us anytime via our website. 

Go to > Menu > Contact > Form and we will contact you back as soon as possible. 

Alternatively email us on - Hello@bpegroup.co.uk